Returns & Exchanges

At Alackal Bell Metals, we take pride in our handcrafted heritage and want you to be completely satisfied with your purchase. If your artisanal metalware does not meet your expectations, we offer a 14-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Request

  Contact our support team within 14 days of delivery with your order number and photographs of the item to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the bell metal items in their original protective wrap and box to prevent any scratches or structural damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package back to our master workshop for inspection.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.